Support

Since 1993, Ira Chandler's philosophy on corporate support has been consistent:

Provide timely support WHEN the customer needs it
24 x 7 x 365

Multiple methods

Toll free number for urgent issues 888-844-8533
Online Issue Tracking system for complex issues with retention
Convenient e-mail for business hours support

Make sure nobody wastes time
   Formal Curbstone Project Manager assigned to each customer
   Mature Implementation Docs include "Step by Step"
   Validated PCI Security documentation

Do not charge per instance or by time
   Three months of Support and Updates included with license
   Annual Support Agreement for Unlimited Tech and Operational support
   Never a reason to NOT contact Curbstone for support

Connect our programmers directly to customers
All support staff are programmers
All developers are available for support